Thank you all for your input. Especially for the hint regarding disabling automatic driver updates on Windows Usually all clients are centrally managed, but for certain reasons not at the given clients' location. After double-checking I do know now that all affected machines are using the driver version also being the latest one published by HP being Tomorrow I will give it a go with the latest Intel graphics drivers and let you know how this turns out.
If it should fix things I'd expect Windows Update wouldn't bother any longer, as a newer driver version will then be on the machines - even without disabling automatic driver updates. In the last few days I've updated the graphics driver on the approx.
As the bogus version from the Microsoft update is older Glad to read that "everything is working fine again right now. Yet another feedback. Windows Update is rather ignorant. Whether or not there is a newer version of a driver doesn't bother WU all too much. Despite my previous impression, WU forced a downgrade of the Intel graphics driver to the miserable version To continue this discussion, please ask a new question. Which of the following retains the information it's storing when the system power is turned off?
Submit ». Get answers from your peers along with millions of IT pros who visit Spiceworks. Edited Nov 6, at UTC. Priscilla HP Ghost Chili. Best Answer. Ghost Chili. Brand Representative for HP. View this "Best Answer" in the replies below ».
Verify your account to enable IT peers to see that you are a professional. Edit: I used the driver from HPs website. Only if the mandatory fields are completed can a problem be closed. You can initiate New Change Request or initiate a change from one or more Problems. The Change plan is formulated to get started with a the change process.
The Change Plan needs to have complete details about the reasons for considering the change, such as how this change can impact business.
The Change Planning stage needs to have the following information so that Change Managers and CAB have all the details to make informed decisions. ServiceDesk Plus allows you to define and configure your own Change Types with color codes to denote severity. Standard Changes are pre-approved changes authorized by the Change Manager based on Management policies. Frequent changes such as permitted RAM upgrade to users' PCs or list of allowed software applications can be pre-approved by the Change Manager so that the changes are fulfilled faster.
A Minor change is defined as a change that has low impact on business and does not consume a lot of resources. The Change Manager approves the Minor Changes. Based on the change plans and risk involved the CAB members will vote and recommend to Accept or Decline a change plan. Based on the defined change type, you can choose to send the change plan for approval to CAB members. The CAB Members meet once in two weeks or once in a month to discuss the changes that are submitted for approval. All approved changes have to be implemented with minimal service downtime.
ServiceDesk Plus gives you built-in reports based on Priority, Urgency, by Incident, and Problem counts that helps Change Managers to prioritize and schedule changes. Based on the changes considered for the next implementation, the changes are scheduled and published. The Change Calendar keeps everyone informed when a particular service will be down for maintenance and when it will be restored. ServiceDesk Plus helps you keep track of important tasks involved in implementing an approved change.
The Change Request can be broken down into multiple tasks with different owners. The Change Manager can delegate tasks to technicians, schedule and track status of the task completion. Tasks give Change Managers more fine-grained control while implementing a change.
As Change Management involves key business, it is important to maintain clear documentation about the change. ServiceDesk Plus keeps track of the complete change History. This helps to audit changes and get all the information such as, when the change plan was edited, when it was approved, who approved it and what time. The Property View helps you keep a record of all changes for auditing purposes.
ServiceDesk Plus helps you assign asset id and asset name to uniquely identify assets. The detailed discovery provides detailed information such as model number, asset state, and detailed asset configuration and inventory. ServiceDesk Plus discovers all software installed in your organization and builds a software library to track licenses. It allows you to get quick reports on purchased versus installed software and rarely used licensed software that helps you streamline software license management.
ServiceDesk Plus helps you define and manage relationships between assets. ServiceDesk Plus offers three types of relationship that you can use to denote relationship between assets. It is up to you to take it or leave it. It is common for people to refer to PinkElephant's certification.
Please read the fine print. However, it makes sense when the size of your helpdesk team is more than 5. There is no profit motive or personal promotion. Incident Management in a typical work day. An incident is a disruption of normal service that affects the user and the business. The goal of Incident Management is to restore IT services to the normal state as soon as possible with workarounds or solutions to make sure that it does not affect business. Technician provides a resolution to the user's issue.
ITIL incident management process flow. An example of problem management. The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. Problem Management is a proactive approach that prevents recurrence of incidents. The technician finds and eliminates the root cause of the problem. ITIL problem management workflow diagram.
A humorous approach to change management. The change management process helps you co-ordinate changes with minimal disruptions and accepted risk. An example of change at work. Will your business be affected when you are implementing this change? If your change plans fail, will you restore the last-known good service? Make a checklist of the things you are assuming to be available.
Catch all the glitches. Improve your plan next time. Post Implementation Review. ITIL change management process flow diagram.
Release Management is about how you package and deliver the message. The goal of Release Management is to plan, educate users and implement changes smoothly. The goal of CMDB is to build and maintain an asset database of hardware, software, associated documents and their relationships. All your assets need not be in the CMDB; you can choose to have the ones that really matter to your business. Assets can be in maintenance, in repair or in a live environment.
Asset Life cycle reports can be useful for determining maintainability and dependability of the assets. Conduct timely audits to ensure that the CMDB reflects live environments. If you fail on a periodic update, CMDB will be only a myth. Let's support faster, easier, and together. Live Demo Compare Get quote. Consider it a good advice from IT Managers who have been there.
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